Personal InformationNew Record

Customers' Personal Information Protection Policy

1. Collection and use of personal information
Personal information obtained from customers shall be limited to what is necessary to fulfill the use purpose we declare and specify to customers beforehand. In the case we need to use this information beyond the specified purpose, we will inform (notify) customers of the facts and ask for agreement.
We collect Customers' personal information upon obtaining their agreement after clearly specifying the purpose of use and the reasons for requesting such information. In the case a customer does not agree to provide personal information, please understand that some of our services will not be available.

2. Purpose of use personal information
Our company and our commissioned travel agents will use personal information obtained from customers for the following purposes.

  1. Contacting customers
  2. Arranging and providing transportation or accommodation services for Customers' traveling
  3. Necessary procedures related to Customers' traveling
  4. Arranging for the insurance as a pledge for any damage caused by an accident within our responsibility specified in our travel contract
  5. Providing information on products, services, or campaigns of our company and affiliated companies, and for offering travel information
  6. Requesting from customers comment and feedback on the tour they have joined
  7. Requesting customers to fill out a questionnaire
  8. Providing services with special benefits
  9. Compiling statistical data of our services

3. Disclosure or provision of personal information to third parties
We may provide Customers' personal information such as names, addresses, telephone numbers, and flight numbers to transportation or accommodation facilities, or souvenir shops in print or as electronic data to fulfill the purpose of arranging and providing transportation or accommodation services or completing other travel-related procedures. If a customer wishes to stop the provision of the personal information to souvenir shops, please contact the travel agency listed in the brochure that has arranged the tour at least 10 days prior to the departure date. (In the case when such date falls on a Saturday, Sunday, or a holiday, please contact the agency by 11 days prior to the departure date.)

4. Management of personal information
We will strive to ensure that Customers' personal information is up-to-date and accurate as well as to take the following measures for its safe and secure management.

  • We will take preventive measures and corrective measures against any unauthorized access to Customers' personal information, leakage, loss, or malicious destruction of data.
  • We will conduct necessary education and supervision for our employees regarding protection and appropriate handling of Customers' personal information.
  • In the case of outsourcing some of our operations to subcontractors, we will enter into contract with them for safe management of personal information protection. We exercise necessary and appropriate supervision over subcontractors to make sure that Customers' personal information is safely and securely managed.
  • We conduct regular checks to assess the Management System (our company's personal information protection measures) and to improve safety precaution.

5. Inquiries concerning personal information
In the case of requesting notification or disclosure of use purpose of Customers' personal information (any and all information pertaining to any Customers' name, address, telephone number, e-mail address, etc. by which such customer can be identified) that we possess, its correction, supplementation, deletion, or suspension of use or suspension of provision to a third party, please contact the following contact points. Necessary guidance for procedures will be provided. We take necessary action without delay in accordance with relevant laws and our company regulations. In the case that we are unable to meet all or some of Customers' requests, we will provide the reasons.

(1) For making a request for notification of use purpose of personal information, correction, supplementation, or deletion of data, please contact the travel agency that has arranged your tour (our branch offices and affiliated agencies).

(2) For making a request for disclosure, suspension of use, suspension of provision to a third party, or deletion of personal information, please make a request by postal mail to our Customer Assistance Center. >>> Details of request

(3) For inquiries and complaints concerning handling of personal information, please contact the following contact point.

Customer Assistance Center of Nippon Travel Agency Co., Ltd.
Nihombashi-Daiya Bldg. 1-19-1 Nihombashi, Chuo-ku, Tokyo 103-8266, Japan
To the attention of Customer Assistance Center General Manager (proxy of Chief Privacy Officer)
TEL : 03‐6895‐7883 FAX : 03‐6895‐7833
E-mail : sodan_shitsu@nta.co.jp
Business hours : Mon-Fri 9:30 a.m.-5:30 p.m. (closed on Sat, Sun, national holidays and year-end and New Year holidays)

(4) In the case that a Customers' complaints concerning our handling of personal information are not settled between the parties involved, customers can request assistance in resolving the issues to the following association.

Consumer Service Desk (Personal Information Protection Section)
Japan Association of Travel Agents
Zen-Nittsu Kasumigaseki Building, 3-3-3. Kasumigaseki, Chiyoda-ku, Tokyo, 100-0013
TEL : 03-3592-1266
Business hours : Mon-Fri 9:30 a.m.-12:00p.m., 1:00 a.m.-5:30 p.m. (closed on Sat, Sun, national holidays, and year-end and New Year holidays)

6. Security of our website
We are committed to ensuring that personal information of our customers registered to our website is appropriately managed and protected from any leakage. We employ encryption technology called SSL (*1) so that personal information transmitted through our website is secured and protected. We also prevent any unauthorized access to our site by using specialized technology called a firewall (*2).

*1 SSL (Secure Socket Layer) is a technology that ensures the safe transmission of data by encrypting information exchanged on the Internet.

*2 A firewall is a system that protects against unauthorized entry into a computer network.

7. Use of cookies on our website
We use a technology called "cookie" (*3) on some pages of our website so that our customers can more conveniently use our website. Use of cookies can be limited or refused by changing the settings on your web browser. However, please understand that a refusal to accept cookies may prevent the use of some of the services on our website.

*3 Cookie is a technology by which web server can track and record information about which computer visited which pages in the website.

8. Applicable laws of our website
Our website can be accessed from countries all over the world which may have different laws and regulations. However, the use of our website shall be governed by and construed in accordance with Japanese laws and regulations. Therefore, no access shall be allowed to our site from countries and regions where any content of our site violates the respective laws and regulations of such countries or regions.

9. Court of jurisdiction
Any dispute over the handling of personal information that needs to be resolved by arbitration or judicial action shall be submitted to Tokyo Summary Court or Tokyo District Court as the court of first instance.

10. Revision
This document was revised on May 11, 2009. Our Basic Privacy Policy may be modified in order to maintain and improve our handling of Customers' personal information and to comply with any changes in the relevant laws and regulations.

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